Frequently asked questions

What is the Cigna LAP?

As part of Cigna's Life Assistance Program (LAP) you get access to licensed clinicians to help you with emotional, behavioral, and other issues you may be experiencing such as help with finding pet care, elder care and caregiver support. Please keep in mind these are 3 free visits. However these services are also offered through BlueShield's third party Magellan.

What is Magellan (MHS)?

Magellan Healthy at https://www.magellanhealth.com/ is BlueShield third party mental health provider managing the fastest growing, most complex areas of healthcare bringing solutions to a variety of clients and leading humanity to healthy, vibrant lives.

Do I need a referral for mental health services?

Under the BlueShield plans whether you're on the HMO, PPO, or High Deductible Outside of CA plan all have access to mental health services without needing a referral. For plan specific questions call BlueShield at 1888-800-2742

How much is the copay to see a mental health specialist?

BlueShield HMO: $10 BlueShield PPO: $15

Are teleheath appointments an option?

Both BlueShield and Kaiser offer telehealth appointments. Refer to the Telebehavioral Health flyer in the BlueShield section and the Kaiser Mental Health flyer in the Kaiser section for more information.

How soon can I expect to be scheduled through Magellan (MHS)?

In general the need for mental health support has been on the rise which can cause a slight delay in seeking services. However, virtual appointments with a Magellan provider are typically available within a week depending on the type of specialist and know that some specialists may be harder to get into due to their specialty in general.

Providers are required to update Magellan when anything regarding their practice changes – availability to see new patients, contact information, etc., and it is typically updated online via the Magellan provider search website within a week.